About Returns and Exchanges
About Returns and Exchanges
Return and Refund Period: For returns and exchanges, please contact our store through online customer service within one week after receiving the product.
Cash on Delivery: Within 7 days after receiving the product.
Credit Card Refund: Within 7 days after receiving the product.
PayPal Refund: Within 7 days after receiving the product.
Return Shipping Paid: Customers only need to pay the return shipping.
Please return the product to our store within one week after receiving the notification.
We will provide customers with all details including the return address immediately after receiving the notification.
Please note that if you contact us or return the product after the above period, we will not accept returns or exchanges, whether due to our error or for the convenience of the customer.
*Please note that the following categories of products are not returnable.
・Items shipped within the last week
・Used products
・Products, packaging or accessories are damaged or missing, and no returns or exchanges are accepted.
When the order and the recipient are different, no returns or exchanges are accepted except for product defects.
【Defects caused by our negligence】
If the defect is due to our fault, such as a damaged product, we will replace part of the product and refund you.
The procedure is as follows.
Return address:
District: 927 Avenue Saint-Martin, Paris
Village: 927 Avenue Saint-Martin, Paris
Town: Harrow
Street: 927 Avenue Saint-Martin, Paris
Contact number for returns and exchanges: +44 3301332808
- Contact us by email or phone within one week of receiving the product and provide the following information:
Name,
Address
,
Phone number
,
Email address,
Product name,
Reason for exchange or return,
Order ID - The store will provide you with instructions on how to return the product.
- Return the product to our store using the "Cash on Delivery" method.
*Please be sure to contact us in advance. Please note that we will not accept returns or exchanges if we do not contact you in advance.
*Please be sure to return the item using a verifiable tracking number to avoid loss. We also ask that you help us ensure that the packaging is intact and mark certain items as "fragile". We will not exchange, return or refund products if the damage is not reported in advance as a reason for return after the product arrives at our store. Thank you for your understanding.
- Once we confirm that the returned product has been delivered, we will make an exchange or refund.
[Convenient Returns for Customers]
Customers can return products conveniently and only need to pay the return shipping fee.
The handling procedures for this case are as follows.
- Contact us by email or phone within one week after receiving the product and provide the following information:
Name,
Address
,
Phone Number
,
Email Address
,
Product Name,
Reason for Return,
Order ID
(This will appear in the order confirmation email sent by our store after you place an order.) - The store will provide you with instructions on how to return the product.
- Return the product to our store. (In this case, the shipping fee is borne by the customer.)
*Please fill out the "Return/Exchange Contact Form" at the end of the purchase receipt and return it with the product.
*Please be sure to contact us by email or phone in advance. Please note that we will not accept returns unless we contact you in advance.
*Please be sure to provide a verifiable tracking number in case the item is lost during the return process. We also ask for your assistance in ensuring that the item is well packaged and that some items are marked as "fragile". We will not exchange, return or refund items if the damage is not reported in advance after the item arrives at our store. Thank you for your understanding.
- Once we confirm that the returned product has been delivered, we will process your refund.
[About changes for customer convenience]
We are sorry that we cannot provide change services for customers. If you wish to change the size after receiving the item, please return the order and reorder the required items.
[About cancellation of order]
Since we are preparing to ship after sending you the order confirmation email, we will not accept your order cancellation or change after this time. Please note that in this case, for the convenience of customers, we will treat the item as a return.
[Cash on delivery customers]
For cash on delivery customers, pay in cash when you receive the item. If the order address is different from the delivery address, please confirm in advance.
Email:dajaltd@gmail.com