Refund Policy

Processing
It usually takes us 2-3 business days to process your order.

Product processing time depends on the following aspects:

1. Quality inspection. We need to ensure that each product is intact when it is delivered to the customer.

2. Shipping packaging. Because the product is precious, it needs to be carefully packaged to avoid damage during transportation.

3. Whether it is in stock. For some very popular products, we cannot guarantee that they are always in stock. We will monitor the inventory regularly to ensure that the product is in stock.

Thank you for your patience.

Shipping
It usually takes 7-14 business days.

For more information on standard and express shipping, please select your shipping country or region below:

▸ Engraving, Cases, and Expansion Kit Shipping Information

Shipping Address Logistics Provider Shipping Cost (USD) Estimated Delivery Time Order Processing Shipping Cycle

United States
*Most States United States/China Express Shipping
* FEDEX Free 7-12 1-2 7-10
United States
*Hawaii/Alaska/Guam/Puerto Rico United States/China Express Shipping
* FEDEX $29.99 7-12 1-2 7-10
Europe EU/China Express Shipping
* FEDEX Free 7-12 1-2 7-10
Canada/Mexico China Express Shipping
* FEDEX Free 7-12 1-2 7-10
Australia China Express Shipping
* FEDEX Free 7-12 1-2 7-10
Other Countries China Express Shipping
* 4PX/EMS/DHL/UPS/USPS $29.99 7-12 1-2 7-10

▸Other accessories shipping information
Shipping address Logistics provider Shipping fee (USD) Estimated delivery time Order processing Shipping time
United States
* Most states United States/China Standard Shipping
* 4PX/EMS/DHL/UPS/USPS (Order amount > $99.99) Free 9-16 1-3 8-13
Standard Shipping
* 4PX/EMS/DHL/UPS/USPS (Order amount < $99.99) $6.99 9-16 1-3 8-13
Express Shipping
* FEDEX
(Order amount > $199.99) Free 8-12 1-2 7-10
Express Shipping
* FEDEX
(Order amount less than $199.99) $9.99 8-12 1-2 7-10
USA
*Hawaii/Alaska/Guam/Puerto Rico USA/China Express
* 4PX/EMS/DHL/UPS/USPS $12.99 11-18 1-3 10-15
Europe
*Most countries EU/China Standard
* 4PX/EMS/DHL/UPS/USPS (orders above $99.99) Free 9-16 1-3 8-13
Standard
* 4PX/EMS/DHL/UPS/USPS
(orders below $99.99) $6.99 9-16 1-3 8-13
Express
* FEDEX
(orders >$199.99) Free 8-12 1-2 7-10
Express
* FEDEX
(orders <$199.99) $9.99 8-12 1-2 7-10
Europe
*Ireland/Romania/Finland
/Norway/Mexico EU/China Standard Shipping
* 4PX/EMS/DHL/UPS/USPS $9.99 11-18 1-3 10-15
Express Shipping
* FEDEX
(Order Amount>$199.99) Free 8-12 1-2 7-10
Express Shipping
* FEDEX
(Order Amount<$199.99) $12.99 8-12 1-2 7-10
Canada/Mexico/Australia China Standard Shipping
* 4PX/EMS/DHL/UPS/USPS $9.99 11-18 1-3 10-15
Express Shipping
* FEDEX
(Order Amount>$199.99) Free 8-12 1-2 7-10
Express Shipping
* FEDEX
(Order Amount<$199.99) $12.99 8-12 1-2 7-10
All other countries China Standard Shipping
* 4PX/EMS/DHL/UPS/USPS $6.99 11-18 3-5 10-15

▸3D Printer Shipping Information
Shipping Address Origin Logistics Provider Shipping Fee (USD) Estimated Delivery Time Order Processing Shipping Cycle
US/EU
*Most States (excluding UK)US/China/EU Standard Shipping
* 4PX/EMS/DHL/UPS/USPS Free 9-16 1-3 8-13
Express Shipping
* FEDEX $29.99 8-12 1-2 7-10

We are sorry, but we do not ship to US military addresses: APO, FPO, and DPO addresses. Thank you for your understanding.

Shipping times are estimates. Invalid address, customs clearance, COVID-19, bad weather, or other reasons may cause delivery to take longer than expected.

About taxes

Customers who purchase engraving machines and engraving materials (except xtool) do not need to pay taxes;
US and European customers who purchase 3D printers do not need to pay taxes; Canadian customers need to pay customs duties if they exceed the tax-free limit for the month.